Your Encrypted Data Is Locked on This Device

  • 2025-10-25
  • Une minute de lecture

Google Services become ever more unhelpful

Problem:

Trying to use a passkey on a new phone that has not been restored from the old phones backup (i.e. phone lost, factory reset, …). Google Chrome says in english: “Your encrypted data is locked on this device” german: “Ihre verschlüsselten DAten sind auf diesem Gerät gesperrt” with a completely useless infotext and help-URL.

Solution:

  1. On a device where passkeys work, i.e. your laptop goto chrome://password-manager/settings in Chrome
  2. “Change Google Password Manager PIN”
  3. On the “locked” device Try to login on a website where you have a passkey with a passkey
  4. It will ask for the new PIN and it should work fine

Likely a smart move is to export the stored password of google password manager to a safe location.

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